DxBot
Automation creation tool
Overview
DxBot is an RPA (robotic process automation) tool focused on automating repetitive tasks that are typically boring and offer little added value.
The software is aimed at the business sector, with users being employees of companies seeking to automate processes that were previously performed manually.
The initial question was:
How can we make software that automates repetitive tasks easy to use for non-technical employees in medium and large companies?
Mi contribución
For this project, I carried out the research process as well as the prototype – proposal for the tool’s main functionality. I worked in a team of two people.
Client
Tecalis (producto interno)
Year
2023
Tools
Figma, Figjam
Team
2 Pdt. Designers
01. Observation <> Discovery
Desk Research • Netnography • Benchmarking • Interview
The first phase of the project consisted of understanding the intrinsic complexities of the RPA field. This included exploring the most common use cases, the main tools available on the market, and conducting/analyzing interviews with users who had experience using programs in the same field.
02. Summary <> Definition
User personas • Empathy maps • User journey
Once I understood the nature of the sector and what the competition had to offer, I summarized and organized the information by putting myself in the shoes of the most common use cases. In this sense, I defined four profiles that would represent the most common use cases: they involved different approaches to the tool and expectations about the consequences of its use.
I also drew empathy maps for each of the user personas.
03. Ideation
After identifying the set of problems that the tool would try to solve, as well as its potential users, we created the solutions, deciding how to address each of the conflicts we had identified.
04. Design
To give form to the conclusions of the previous phase, we outlined several design solutions for the tool’s main functionality and tested them before continuing. This first flow consisted of configuring the “bot” to automatically clock in using Tecalis’ internal clocking tool.